Terms of use

  • Terms of Use & Disclaimer :

    These terms of use are applicable when offering public wireless internet (PWLAN) via the infrastructure and the website offered by Telenet and its partners (the "services"). The services are offered by Telenet in conjunction with the partners at various locations ("Sites") as indicated on the website of Telenet NV, a Limited Liability Company with its registered office at 2800 Mechelen, Liersesteenweg 4, P.B. 56, registered in the trade register under reference 0473.416.418 and VAT number BE 473.416.418 (hereafter called "Telenet").

    By using these services you accept the terms of use and you commit yourself to complying with these terms of use.

    Neither Telenet, nor any manager or official of the Site where the user enjoys the services (the partners of Telenet), can be held liable for the contents of the services or their use, directly or indirectly. As such, Telenet does not make any undertaking and does not offer any guarantee in connection with the continuity of the internet access, the software, the products or the operation of the services offered on its website or via its internet access. Nor does Telenet guarantee the correctness of the information offered via its services. Telenet has the right to modify the access stipulations and the information presented at any given time.

    Any exoneration at the advantage of Telenet unconditionally applies to partners of Telenet who allow Telenet to offer the services on the sites.

  • Hyperlinks :

    If links are established via the services of Telenet with other sites on the internet - directly or via search engines - Telenet does not bear responsibility for the links, the contents or the existence of these other sites. For Telenet has no control over the links, the contents or other features of these websites. Anyone using these search engines has to be aware that the internet can contain information which is illegal, unlawful or damaging and acknowledges that Telenet is by no means capable of monitoring any illegal, unlawful information being distributed via the internet. Telenet can not be held liable in any way for errors in addresses of websites or domain names on its sites.

  • Helpdesk :

    Telenet provides a helpdesk for the users in accordance with the Practical Terms which can be viewed on Telenet's website.
    The users can use this helpdesk within the limits set in the Practical Terms. Telenet can not be held liable in any way for any discontinuities whilst providing the helpdesk to the users. The sole purpose of the helpdesk is to assist the users in setting up the internet connection to the sites and, if necessary, adjusting the browser settings. The users accept that it is not the intention of the helpdesk to offer more extensive services. Telenet is not in any way liable for any damage, whatever the cause or nature of that damage, which the user may incur using the helpdesk or Telenet's services in general, whether it be to his/her computer, his/her documents or files on his/her computer.

  • Intellectual rights :

    The contents of Telenet's websites are protected at all times by the applicable intellectual rights (without being exhaustive: brands, copy rights, patents,…). Using, copying, translating, editing, modifying or distributing the entire Site or part thereof in any way, shape or form is prohibited, unless prior written consent has been obtained from Telenet. Any breach of such intellectual rights can lead to civil or criminal prosecution. The users of the services of Telenet explicitly commit themselves to respect the intellectual rights of Telenet and third parties. Telenet reserves the right to take action as it sees fit and to take all measures it deems suitable to stop or prevent breaches of its intellectual rights or those of third parties, without the possibility of them being held liable as a result of these initiatives, regardless the reason.

  • Commitment of the user :

    As a user of Telenet you commit yourself to not distributing contents as described below or to participate in the distribution of such contents. The following contents are illegal :

    - Corruption of common decency as referred to in its everyday meaning;

    - Advertising for or requesting services of a sexual nature with a profitable objective;

    - Racism, xenophobia and denial of the Nazi genocide;

    - Provocation to commit crimes and offences;

    - Offering communication platforms for criminal groups;

    - Gaining advantage and/or offering and/or advertising and/or soliciting games of chance and gambling, save the legal lotteries;

    - Offering or requesting intoxicating and/or psychotropic substances by persons not having the authority to do so;

    The user will endeavour to inform Telenet or the legal authorities of any illegal contents which have come to his/her attention as soon as possible. You can contact Telenet via its website and the legal authorities via the website www.gpj.be.

  • Protection of privacy :

    Telenet solely retains information regarding the users which is necessary or useful when offering services and the exploitation thereof with regard to third parties. The details are held on record in accordance with the applicable statutory regulation in Belgium. Any user has the right to enquire what information is being kept on him/her by Telenet, and also has the right to request rectification of this information as well as the deletion of it from the data records. Any such request must be made in writing and sent to Telenet at the address mentioned above.

  • Payment :

    Telenet offers services via its site. Payment for these services is made in accordance with the general terms of Telenet's partner in the event such payments are made. The user accepts that Telenet will indeed do anything possible to ensure that the payment is made in the securest possible way allowed by current technology, yet accepts that Telenet essentially only has a best endeavour obligation and cannot be held liable for any damages.

  • Applicable law and competent courts

    Any dispute with regard to the use of the services of Telenet is subject to Belgian law. In the event of disputes between users and Telenet only the courts of Mechelen are competent.