How does it work
Telenet Hotspot
The technology behind your mobility
The Telenet Hotspot network works on ‘public WiFi’. This certified technology is supported by all market actors. The result is a stable, first-rate connection.
Telenet Hotspot
Here’s how to use the hotspot network
View the short film
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Step 1: Connect
1. Use your laptop, smartphone or PDA with a WLAN card or built-in WiFi support
2. Enter TELENETHOTSPOT ((in capitals!)) as SSID or network name
3. Disconnect WEP (Wireless Encryption Protocol) or other encryption programs
4. Choose 'Infrastructure' or 'connect with AP' as the connection mode.
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Step 2: Log in
1. Open your internet browser and the Telenet Hotspot portal site will appear
2. Choose an access method (subscription, voucher or credit card)
3. Enter your login details:
a. Voucher: user name and password on the voucher
b. Subscription: user name, Telenet login or e-mail address with matching password
Troubleshooting
The portal page doesn’t appear or you get this message: 'before you can enter your login details safely you must disconnect your Proxy settings...'?
- Disconnect your proxy settings. Follow the instructions on the screen.
- ? It still doesn’t work? Call the Telenet Hotspot support desk:
Belgium: +32 70 25 00 30
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Step 3: Working Online
You can send and receive e-mails, surf the Internet and log into company networks (VPN) or intranets.
Problems with your VPN?
- Activate VPN support in the session properties of the Telenet Hotspot portal page
- Or call the Telenet Hotspot support desk:
Belgium: +32 70 25 00 30
