If you cannot login at a Telenet Hotspot, there are four possibilities to check on your computer:
- Your network name or SSID
- The proxy settings
- The activation of the Dynamic Host Configuration Protocol
- The IP address
SSID
Service Set Identifier - wireless network name.
You have connection with a wireless network when an icon appears in the right corner on the bottom of your screen - a little computer with green waves. If you slide with your mouse over this icon, you get to see information about the wireless network. Besides the indicator signal strength and speed, you also find the name of network. On a Telenet Hotspot that name is TELENETHOTSPOT. To check the configuration of this network name, you go in Windows XP via 'start' to the 'Control panel'. Click on 'network- and dial-in connections' and afterwards on 'network connection'. In the overview of your network connections, you right click on the LAN- or fast Internet-connection. In the roll out menu that you get to see, you check if your wireless network card has been integrated. Is that not yet the case, than you can choose that option on top of the list.
If your card has already been integrated, right click on the network icon below and choose for 'show available wireless networks'. If you are within reach of a hotspot, the TELENETHOTSPOT network automatically appears. In the right lower corner of your screen you can choose to make connection with this network. If that has succeeded, you get to see it in the window. If you didn't succeed to make a connection, choose 'Modify advanced settings' at the left side of the window. Here you choose 'wireless networks'. If TELENETHOTSPOT doesn't appear in the list 'wireless networks', click on 'add'. Under 'link' you type TELENETHOTSPOT, in one word, with block-system characters. Now there are three more important steps to take. In the roll out menu next to 'network verification' you make sure that the option 'open' has been selected. Next you choose to disable 'Data coding'. Finally you ensure that 'computer to computer network' isn't on.
If TELENETHOTSPOT does appear in the list under the tab 'wireless networks', you select this network and click on properties. Now you can check the same three steps: make sure that the option 'open' has been selected next to 'network verification' disable the 'Data coding' and uncheck the box at the bottom of this tab.
Then press 'OK'. TELENETHOTSPOT now appears in the list with 'preference networks'. Place TELENETHOTSPOT on top of that list, because your computer automatically makes a connection with network listed first. So select TELENETHOTSPOT and click 'up'. Confirm then with 'OK'. Now your computer automatically makes a connection with the Telenet Hotspot.
Disconnect proxy settings
Besides your network name you can also check the settings of the proxy server. Open Internet Explorer, go in the tool bar to 'Extra' and choose 'Internet options'. Go to start again trough the 'Control panel'. Here you choose 'network- and Internet connections' and afterwards 'Internet options'. In the window 'Internet properties', choose the tab 'Connections'. Click below on 'LAN settings'. In the next dialogue box you make sure that absolutely no box under 'automatic configuration' or 'Proxy server' is checked.
Under Netscape you choose in your browser window for 'Tools' and 'Options'. Below in the tab 'General' you click on 'Connection Settings'. In the dialogue box that appears, you check 'Direct Connection to the Internet'. Click on 'OK' and your proxy settings are compatible. Information on the proxy settings on browsers other than Internet Explorer, you find under this link.
Connect DHCP
Dynamic Host Configuration Protocol
To login at a Telenet Hotspot, the Dynamic Host Configuration Protocol or DHCP on your computer has to be enabled. To make sure it is enabled you can go via 'Start' to the 'Control Panel'. Select the 'network- and Internet connections', and choose for 'Network connections' again.
Right click on your wireless network connection - this is the connection without the red mark. In the drop out menu you choose 'Properties'. Here you select 'Internet protocol' and click on 'Properties' again. In the next tab choose to obtain an IP address and DHCP-server automatically. Click 'OK' and DHCP in enabled/integrated.
Check IP address
After checking the network name, disabling the proxy server and integrating DHCP; you can check the IP address of your computer. Click 'Start' and then 'Execute'. Type the characters 'cmd', the abbreviations of "Command", in the dialogue window and click on 'OK'. In the new window you type 'ipconfig'. Now you get to see several configuration data of your wireless network card or Ethernet adapter.
At present the IP-address generally has the following form: 10 point 1; two or three, followed by a dot; and afterwards two figures with a dot in between. In the future that form can modify. If you don't get an IP-address with the current form or figures, then type the following: 'ipconfig/release'. Wait a couple of seconds and then type: 'ipconfig/renew'. After some seconds your IP-address then contains the correct form and figures. Finally type 'exit' to close the window. The format and the figures of IP-address may change in the future.
If you checked the network name and IP-address, disabled the proxy server and enabled the DHCP, but you are still not able to make a connection with the Telenet Hotspot? Then you call the Telenet Hotspot service line on +32 (0)70 25 00 30.
