Frequently asked questions

• How do I activate my access to Telenet Hotspots?

  Do you have an Internet, iPhone, Walk & Talk 60 of Walk & Surf 20/30 subscription with Telenet?

  If so, you have free acces to Telenet Hotspots. The Hotspot access is activated by default. You do not have to do anything else.

• What login details should I use to log into the Telenet Hotspots?

  Do you have a Telenet Internet subscription?

  • Your Telenet Internet subscription includes a Hotspot subscription.
  • You can log in with your Internet login (username of the primary and secondary users) and Telenet e-mail address.
  • Your Hotspot subscription is activated by default. You do not have to do anything else.

  Do you have a Telenet Walk & Talk iPhone, Walk & Talk 60 or Walk & Surf 20 or 30 subscription?

  • Then you have 2 years of free access* and (if you are not a Telenet Internet customer) you received an e-mail from us with your special username and password.
  • You can simply log in on Telenet Hotspots.
  • Have you forgotten your username or password? You can easily ask for it to be sent to you again through My Telenet. Read how to do this.

  Do you have access via a voucher?

  • You can purchase a voucher at the reception area near every public Hotspot.
  • Log in with the login and password shown on the card.

  Have you only got a Telenet Hotspot subscription?

  There are two types available:

  • Access to all 1200 Telenet Hotspots in Belgium and Luxembourg
  • Worldwide access via TelenetConnect

  Log in with your Internet login (username of primary and secondary users) and Telenet e-mail address.

  Have you purchased access with your credit card?

  • First complete the online payment procedure as explained on your screen.
  • Upon confirmation of your payment, you receive a username and password. Write them down in a safe place.
  • Go to http://portal.telenethotspot.be or click the ‘Automatic Login’ button to log in automatically.

  Do you have access via a roaming partner?

  • Telenet has roaming partnerships with international hotspot operators.
  • This means that you can use your login and password from your own provider to gain access to the Telenet Hotspot network. After you make a selection, you will see your provider’s login page. Billing is handled through your provider.

  (*) Telenet reserves the right to (1) temporarily suspend provision of this service, or charge an additional fee, when Telenet has good faith reason to believe that the data transfer via our service is excessive (more than 2 gigabytes per month per user) or (2) to terminate provision of this service if the service is used for criminal or illegal activities.

• What do I need in order to use the Telenet Hotspots?

  Make sure you are at a Telenet Hotspot: a sticker, poster, etc. with the Telenet Hotspot symbol indicates that you are at a location where you can surf wirelessly.

  You will also need the following:

  • Laptop or smartphone that supports WiFi
    • Is your PC configured with a static IP address? Then you need to set the IP properties to 'obtain an IP address automatically' and 'obtain a DNS server address automatically'.
  • Username and password
    This username is linked to your payment method. The options for Telenet Hotspots are:
    • Are you a Telenet Internet customer? If so, you have free access to Telenet Hotspots.* Log in with your PC, laptop, smartphone, etc. using the Telenet username (Internet login) or e-mail alias of the primary user and the associated password. All the Internet subaccounts can also log in for free.
    • Those who are not yet Telenet Internet customers get 2 years of free* access with a
      - Walk & Talk iPhone rate plan
      - Walk & Talk 60 rate plan
      - Walk & Surf 20 or 30 rate plan
      
      You can then log in using the username and password you receive via e-mail.
  • Other methods for getting access to the Telenet Hotspots:
    - voucher
    - standalone Telenet Hotspot subscription
    - credit card
    - login of a roaming partner

  Telenet Wi-Free: free surfing – wherever and whenever you like ndash; at the 1200 Telenet Hotspots.

• Is wireless surfing included for business customers?

  As a business customer with an Internet subscription you can surf wirelessly.

  Wi-Free: free access to 1200 Telenet Hotspots

  As a business customer you have free access to all the Telenet Hotspots in Belgium and Luxembourg, unless you have a Home DSL Access / Access Plus, Corporate Fibernet or iFiber subscription.

• What should I do if I have forgotten my password for the Telenet Hotspots?

  Do you have an Internet subscription from Telenet?

  • If so, you can log in with your username (Internet login) or Telenet e-mail address.
  • Forgotten your password? Read how easily you can create a new one.

  Do you have an iPhone, Walk & Talk 60 or Walk & Surf 20/30 subscription but no Telenet Internet subscription?

  • Then you will receive an e-mail from us telling you your login and password.
  • Lost your e-mail? You can easily ask for a new login and password in My Telenet. How?
    • Log in on My Telenet
    • Go to "My mobile services"
    • Select Hotspot access for your subscription
      - You will receive an e-mail with your login and password
      - View your login and password on the screen

Our Partners

Our Roaming Partners